Privacy

Last updated: 6th July 2025

Finlarg Farm Escapes Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you book or stay at our accommodation, or interact with us in any way.

1. Who We Are

We operate a short-term holiday let business based in Angus, Scotland, offering unique, nature-based stays in the form of a bungalow flat, glamping pod, cabin, tent and a converted boat.

Our contact details:

Business Name: Finlarg Farm Escapes Ltd

Address: Nether FInlarg Farm, Forfar, Angus, DD8 1XQ

Email: hello@finlargfarmescapes.com

Phone: 07884005471

2. What Data We Collect

We may collect and process the following types of personal information:

  • Booking information: Name, contact number, email address, home address, and details of your booking (e.g. dates of stay, number of guests).

  • Payment details: We do not store card data directly. Payments are processed securely via third-party platforms (e.g. Stripe, Airbnb, Booking.com).

  • Identification data (if required for legal compliance): such as ID for verification.

  • Communication data: Emails, messages, reviews, or feedback you send us.

  • Website usage data: IP address, browser type, device, and pages viewed (via cookies or analytics tools).

3. How We Use Your Data

We use your personal information to:

  • Process and manage your booking or enquiry

  • Contact you with booking confirmations, arrival details, or important updates

  • Improve our services and website

  • Respond to reviews or complaints

  • Comply with legal or regulatory obligations (e.g. local licensing)

We will never sell your data or share it for marketing purposes without your consent.

4. Legal Basis for Processing

Under UK GDPR, our lawful bases for collecting and using your data include:

  • Contractual necessity – to process your booking or respond to your enquiry

  • Legal obligation – e.g. to maintain guest records under local authority licensing rules

  • Legitimate interests – to improve guest experience and run our business

  • Consent – for optional communications such as newsletters (only if you opt-in)

5. How We Store Your Data

We take data security seriously. Your information is stored securely using trusted platforms such as:

Booking systems (e.g. Airbnb, Booking.com, Stripe, or other PMS)

  • Our business email and calendar

  • Secure cloud storage or encrypted devices (if applicable)

We retain your personal data only for as long as necessary for the purposes stated above, usually no longer than 7 years for booking and financial data.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing in certain circumstances

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at hello@finlargfarmescapes.com

7. Cookies (if you have a website)

Our website may use cookies or similar technologies to collect anonymised usage data to help us improve the website experience. You can manage your cookie preferences via your browser settings.

8. Third Parties We Work With

We may share your data with:

  • Booking platforms (e.g. Airbnb, Booking.com)

  • Payment processors (e.g. Stripe or PayPal)

  • Website or email hosting providers

  • Regulatory authorities (if required)

All third parties are required to process your data securely and only for specified purposes.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

10. Contact Us

If you have any questions or concerns about how we handle your data, please contact:

Finlarg Farm Escapes

Email: hello@finlargfarmescapes.com

Phone: 07884005471